Customer Service Representative

2 days ago


Panchkula, Haryana, India beBeeService Full time ₹ 15,00,000 - ₹ 19,55,000
Customer Service Role

We are seeking a highly skilled professional to fill this key position. The successful candidate will be responsible for efficient and reliable customer order management, ensuring on-time and in-full order execution as agreed with the customer.

Responsibilities:
  • Maintenance of accurate order data in SAP systems, including EDIs, Inbound, Outbound, Schedule Agreements, and proper documentation.
  • Verification of Orders, Call Offs, and checking for Order inconsistencies and clarification with involved interfaces.
  • Creation of logistic master data, such as Forwarder, Unloading Point, Sales District, and Partner Functions.
  • Clarification of Production Status and Delivery Status with internal interfaces.
  • Handling of Backlog, including Allocation Management and pro-active customer communication.
  • Arranging Shipments and Initiation of Delivery Requests towards WH and Dispatching.
  • Ensuring successful goods receipt at the customer.
  • Regular and transparent order book reporting.
  • Prioritizing customer orders and Merchandising management.
Additional Responsibilities:
  • Providing information about lead time, availability, delivery date, order status, contract price list, products, and services.
  • Listening to customer queries and responding timely.
  • Offering public information and technical product information after order placement.
  • Catalog offering product alternatives after order placement.
  • Taking new product requirements after order placement and forwarding to relevant departments.
  • Responsible for Customer Escalations after Sales agreement and SOP is in place.
  • Handling logistic claims, system entry, and receipt confirmation towards the customer.
  • Handling product, service, and quality complaints with Quality Involvement.


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