
Chief Information Officer
1 week ago
Job Summary:
The IT Director is responsible for overseeing and executing Information Technology systems in alignment with the company's strategic goals. This role involves measuring IT costs, benefits, and performance, and providing insights to management.
Key Responsibilities:
- System Maintenance: Assist in maintaining hotel software and hardware, ensuring systems run efficiently and effectively.
- Technical Support: Resolve technical and operational issues reported by users, minimizing disruption to operations.
- Compliance: Follow instructions from the IT Manager for computer hardware and software operations, ensuring adherence to best practices.
- User Access Management: Ensure all system user permissions are authorized before access is granted and perform monthly audits to ensure proper usage.
- Guest IT Support: Address guest IT inquiries with a focus on providing solutions with minimal risk, improving overall guest satisfaction.
- Data Management: Ensure the timely backup of hotel data and maintain ownership of all hotel data, ensuring security aligns with company standards.
- Cross-Hotel IT Support: Provide IT support to other hotels and assist in cross-training on IT systems across properties.
- Disaster Recovery: Complete regular disaster recovery drills to ensure operational departments are prepared with manual procedures when necessary.
- Local Solutions: Identify, evaluate, and implement local IT solutions, in consultation with senior management.
Requirements:
- Educational Background: University degree in IT or a related field with relevant certifications.
- Technical Proficiency: Proficient in Microsoft Office applications and other IT tools.
- Communication Skills: Strong communication and interpersonal skills to collaborate effectively with teams.
- Language Proficiency: Proficient in English to meet business needs.
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