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Executive - Crew Support Specialist

1 month ago

Gurgaon, Haryana, India IndiGo Full time

IndiGo Crew Support Job Description

**Job Summary:**

We are seeking a highly skilled and experienced Crew Support professional to join our team at IndiGo. As a Crew Support Specialist, you will be responsible for delivering exceptional service to our crew members and ensuring that their needs are met in a timely and efficient manner.

**Key Responsibilities:**

* Provide comprehensive support to crew members, handling complaints, queries, and suggestions in a professional and courteous manner.

* Ensure that all tickets and requests are resolved within the specified Service Level Agreement (SLA) of 48 hours.

* Partner with various business groups to resolve issues and implement enhancements.

* Analyze and improve crew support quality results by studying processes, establishing metrics, and implementing changes.

* Assist with department management and complete tasks and projects as delegated by the manager.

* Maintain a positive and transparent image of IndiGo with clients.

**Requirements:**

* Strong communication and interpersonal skills.

* Ability to work in a fast-paced environment and prioritize tasks effectively.

* Excellent problem-solving and analytical skills.

* Strong knowledge of CAR and DGCA rules.

**What We Offer:**

* Competitive salary and benefits package.

* Opportunities for career growth and professional development.

* Collaborative and dynamic work environment.

**How to Apply:**

If you are a motivated and experienced professional looking for a new challenge, please submit your application, including your resume and a cover letter, to [insert contact information].

**Note:**

We are an equal opportunities employer and welcome applications from diverse candidates.