Technical Systems Administrator

2 days ago

Vijayawada, Andhra Pradesh, India beBeeSystemsEngineer Full time ₹ 1,20,00,000 - ₹ 2,00,00,000
Job Description

We are seeking a highly skilled and experienced Systems Engineer to join our team. As a key member of our IT infrastructure team, you will be responsible for ensuring the smooth operation of our computer systems and networks.

Your primary focus will be on building and maintaining effective relationships with Infrastructure Leads, peers, IT Regional Managers, and OPS teams. You will also be responsible for overseeing operational tasks, ensuring proper documentation is maintained, and providing support in solving incidents, service requests, and problems.

In this role, you will execute resolution of all incidents and problem enquiries, involve yourself in changes, and ensure adherent communication is released. You will also manage third-party vendors for incident management through to resolution, check technical conditions of IT equipment and landscape, and build/provision IT hardware (Servers, Storage etc.).

Additionally, you will maintain & update systems periodically as required by vendors, compliance or lifecycle management, monitor and report on the system's performance, and take corrective action when necessary. You will provide reporting on an ad-hoc basis and support internal offices move if required.

You will keep up-to-date documentation and tasks for audit purposes, play an active role in IT Infrastructure related projects, act as 1st line support on the Infra team, establish good relationships with members of 2nd and 3rd line support groups, actively participate in information and knowledge sharing within the team, work towards acquiring understanding of Vistra procedures and of our technical landscape, understand and comply with Vistra Information security & Compliancy Framework and guidelines, continue to expand customer service repertoire, and continue to explore customer-facing best practices.

Key responsibilities:

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