Fraud Specialist

2 weeks ago


Malappuram, Kerala, India beBeeChargeback Full time ₹ 12,00,000 - ₹ 16,00,000

We're looking for professionals with expertise in chargeback processes to manage and resolve customer disputes as Fraud Specialists.

Key Responsibilities:
  • Review, investigate, and resolve fraud and dispute cases based on Mastercard's rules and internal policies.
  • Analyze transaction data and supporting documents to determine case validity and liability.
  • Prepare and submit dispute case files, representations, and supporting evidence to Mastercard within the required timeframe.
  • Communicate with internal teams, issuing banks, acquirers, and merchants to ensure timely resolution of disputes.
  • Identify patterns and emerging trends, sharing insights with fraud prevention teams.
  • Maintain accurate records and reporting of dispute activities for compliance and audit purposes.
  • Support process improvement and adherence to regulatory and card-network compliance requirements.

Requirements & Skills

  • 2–5 years of experience in fraud, disputes, or chargebacks (Mastercard experience is mandatory; Visa knowledge is a plus).
  • In-depth understanding of Mastercard's chargeback rules and dispute lifecycle.
  • Strong analytical, problem-solving, and decision-making skills.
  • Ability to manage multiple cases simultaneously with strong attention to detail.
  • Excellent written and verbal communication skills.
  • Familiarity with fraud detection tools, case management systems, and regulatory requirements (Reg E, Reg Z preferred).


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