
Fraud Specialist
2 weeks ago
We're looking for professionals with expertise in chargeback processes to manage and resolve customer disputes as Fraud Specialists.
Key Responsibilities:- Review, investigate, and resolve fraud and dispute cases based on Mastercard's rules and internal policies.
- Analyze transaction data and supporting documents to determine case validity and liability.
- Prepare and submit dispute case files, representations, and supporting evidence to Mastercard within the required timeframe.
- Communicate with internal teams, issuing banks, acquirers, and merchants to ensure timely resolution of disputes.
- Identify patterns and emerging trends, sharing insights with fraud prevention teams.
- Maintain accurate records and reporting of dispute activities for compliance and audit purposes.
- Support process improvement and adherence to regulatory and card-network compliance requirements.
Requirements & Skills
- 2–5 years of experience in fraud, disputes, or chargebacks (Mastercard experience is mandatory; Visa knowledge is a plus).
- In-depth understanding of Mastercard's chargeback rules and dispute lifecycle.
- Strong analytical, problem-solving, and decision-making skills.
- Ability to manage multiple cases simultaneously with strong attention to detail.
- Excellent written and verbal communication skills.
- Familiarity with fraud detection tools, case management systems, and regulatory requirements (Reg E, Reg Z preferred).
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