Linux System Engineer
4 weeks ago
Job Title : Linux Team Engineer
Key Responsibilities :
- Provide advanced technical support for Linux products and technologies.
- Resolve issues via remote sessions and timely resolutions.
- Reproduce and diagnose issues, and provide accurate case documentation and SLA adherence.
- Collaborate with teams to escalate complex issues and manage technical escalations and incidents.
- Conduct problem management and root cause analysis.
- Oversee change management, including patching and security updates, and ensure accurate configuration management.
- Design solutions for complex customer needs and participate in project management and customer meetings.
- Deliver training and support to team members.
Eligibility & Qualifications :
- Bachelor's degree in Engineering or equivalent and 10 years of experience in enterprise technical support.
- Relevant certifications (e.g., RHCE, Oracle Enterprise Linux, ITIL) are advantageous.
Technical Skills :
- Proficiency in Linux installation, configuration, and administration, and experience with Linux vulnerability assessment and mitigation.
- Familiarity with Redhat and Oracle Enterprise Linux, and ability to troubleshoot networking issues and manage clusters (e.g., Oracle RAC).
- Understanding of SAN technologies and HP server management, and experience with disaster recovery planning and execution.
Non-Technical Skills :
- Excellent written and verbal communication skills, high commitment to quality and customer satisfaction, and ability to take ownership and work efficiently.
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