Chief Technical Service Manager

2 days ago

Bengaluru, Karnataka, India beBeeDelivery Full time ₹ 80,00,000 - ₹ 1,20,00,000
Technical Delivery Expert

This role is ideal for someone who excels in managing complex technical systems and ensuring seamless delivery of services.

  • Responsibilities:
  • Implementing service management strategies to ensure timely incident resolution and effective communication with clients.
  • Coordinating with internal teams and vendors to resolve technical issues and improve overall service quality.
  • Developing and maintaining strong relationships with clients to understand their needs and provide tailored solutions.

Requirements:

  • Proven experience in technical service delivery, preferably in a managed services environment.
  • Strong understanding of ITIL processes, particularly incident and change management.
  • Excellent communication and interpersonal skills.
  • Ability to work effectively in a fast-paced environment and adapt to changing priorities.

Skills:

  • Technical expertise in Juniper switching and routing, Palo Alto Firewalling, Fortinet SD WAN, and other relevant technologies.
  • Knowledge of IT service management frameworks and tools.
  • Strong analytical and problem-solving skills.
  • Collaborative mindset and ability to work effectively in a team environment.

Benefits:

  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.

Others:

  • Responsibility for implementing out-of-hours service requests.
  • Participation in on-call rota to support out-of-hours incidents.

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