Senior Service Operations Manager

3 weeks ago


Bengaluru, Karnataka, India Thermo Fisher Scientific Full time

About Thermo Fisher Scientific:

As a global leader in serving science, Thermo Fisher Scientific is committed to enabling our customers to make the world healthier, cleaner, and safer. Our mission is to provide innovative technologies, purchasing convenience, and pharmaceutical services through our industry-leading brands.

Service Operations Manager Role:

We are seeking a highly skilled Service Operations Manager to join our team in the Asia Pacific region. In this role, you will be responsible for ensuring the successful delivery of service operations, including installation, qualification, and maintenance of Mass Spectrometry equipment.

Key Responsibilities:

  • Conduct on-site installation and qualification of Mass Spectrometry equipment
  • Provide training sessions for customers on equipment operation and maintenance
  • Ensure compliance with customer SLA, industry standards, and internal critical metric objectives
  • Collaborate closely with commercial and operations teams to achieve service revenue targets
  • Respond promptly and proactively to customer needs
  • Perform duties efficiently and in a commercially appropriate manner

Requirements:

  • Bachelor's Degree in Instrumentation/Electronics Engineering
  • 10+ years of hands-on experience servicing Mass Spectrometry equipment
  • Strong interpersonal and effective communication skills
  • Ability to work independently and as part of a team
  • Demonstrate Thermo Fisher Scientific values – Integrity, Intensity, Innovation, and Involvement

What We Offer:

We offer competitive remuneration, annual incentive plan bonus, healthcare, and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects.



  • Bengaluru, Karnataka, India Corporation Service Company Full time

    OverviewCORPORATION SERVICE COMPANY is a leading provider of trust and corporate services.As a Senior Financial Services Manager, you will play a key role in our team, ensuring the smooth operation of our financial services.The estimated salary for this position is $120,000 per year, considering the location and industry standards.Job DescriptionKey...


  • Bengaluru, Karnataka, India NTT DATA Full time

    Job DescriptionMake a lasting impact with NTT DATAAs a Senior Manager, Managed Services Operations, you will play a pivotal role in driving service delivery excellence at NTT DATA. This position is accountable for ensuring client satisfaction and the successful continuance of business operations within NTT. Your primary objective will be to deliver...


  • Bengaluru, Karnataka, India ResourceTee Global Service Full time

    Job DescriptionRole Summary: We are seeking a highly skilled Senior LLM Operations Specialist to join our team at ResourceTee Global Service. The successful candidate will be responsible for defining and implementing best practices for LLM operations, collaborating with cross-functional teams, and ensuring smooth LLM operations.Key Responsibilities:Define...

  • Project Manager

    4 weeks ago


    Bengaluru, Karnataka, India Corporation Service Company Full time

    Job Title: Project Manager - Global Talent OperationsAbout the Role:We are seeking a highly skilled Project Manager to lead our Global Talent Operations function. As a key member of our team, you will be responsible for managing projects, identifying risks, and developing effective relationships with stakeholders.Your Responsibilities:Act as PMO for...


  • Bengaluru, Karnataka, India Corporation Service Company Full time

    Role and Responsibilities:As a Financial Services Manager at Corporation Service Company, you will collaborate with the team to work alongside junior and senior team members in relation to:Bookkeeping, drafting balance sheets, profit-and-loss accounts, and annual reports in accordance with UK GAAP or IFRS standards.Transaction monitoring (AML checks),...


  • Bengaluru, Karnataka, India NTT Full time

    About the RoleThe Senior Team Lead, Managed Services Operations will be responsible for ensuring the successful continuance of business operations within NTT. This role ensures managed service is provided to all clients, thereby ensuring that their IT infrastructure and systems remain operational.Key ResponsibilitiesMonitors the work queues and provides...

  • Project Manager

    4 weeks ago


    Bengaluru, Karnataka, India Corporation Service Company Full time

    Job Title: Project Manager - Global Talent OperationsLocation: Bangalore, IndiaWorking Hours: Monday to Friday – 12pm to 9pmHybrid: 3 days in the officeJob Summary:Act as PMO for high impact projects in global talentIdentify project risks, make recommendations to mitigate risks and escalate as necessaryBe a strategic partner and consultant while working...


  • Bengaluru, Karnataka, India Delphic Jobs Full time

    Job Title: Operation Team LeaderDelphic Jobs, a leading Recruitment services company in Bengaluru, is seeking a seasoned Senior Operations Manager to oversee the efficient operation of our company.This is a senior role requiring 7 to 10 years of experience in operations management. As a Senior Operations Manager, you will be responsible for leading a team to...


  • Bengaluru, Karnataka, India Corporation Service Company Full time

    Job Title: Senior AssociateCorporation Service Company is seeking a highly skilled Senior Associate to join our team. The ideal candidate will have a strong background in accounting and financial services, with a focus on trust operations and compliance.Key Responsibilities:Collaborate with the team to provide high-quality trust and corporate services to...


  • Bengaluru, Karnataka, India BETSOL Full time

    DescriptionYears of Experience:Minimum 3 to 5 years experience as a Sr. Team Leader/Asst Manager or Manager in IT or ITSM industryKey Purpose:The Assistant Manager/Manager Operations for the Support Services must be a highly focused individual who will ensure a top-quality, results-oriented, and highly successful Operations team. This person must be...


  • Bengaluru, Karnataka, India NTT DATA Full time

    About the RoleAs a Senior Team Lead, Managed Services Operations at NTT DATA, you will be responsible for delivering high-quality managed services to our clients. This role involves operating within a Region/Country or Services function and is accountable for service delivery at the highest level, ensuring client satisfaction and the successful continuance...


  • Bengaluru, Karnataka, India Delphic Jobs Full time

    Delphic Jobs Company OverviewWe are a Recruitment services company based in Bengaluru, Karnataka, India. Our team specializes in providing top-notch recruitment services to our clients.Job Opportunity for Operation Team LeaderWe are seeking an experienced and skilled Senior Operations Manager to join our team at our client location. As the Senior Operations...


  • Bengaluru, Karnataka, India NTT Full time

    Job Title: Senior Team Lead, Services OperationsNTT DATA is seeking a highly skilled Senior Team Lead, Services Operations to join our team. As a key member of our operations team, you will be responsible for ensuring the delivery of high-quality services to our clients.Key Responsibilities:Plan, coordinate, and monitor the execution of operational...


  • Bengaluru, Karnataka, India NTT DATA Full time

    About the RoleThe Senior Manager, Managed Services Operations will be responsible for leading the delivery of managed services to clients, ensuring high levels of client satisfaction and business continuity. This role will oversee the management of client incidents, proactively monitoring and driving service delivery, and working with client delivery teams...


  • Bengaluru, Karnataka, India NTT DATA Full time

    Job DescriptionDrive Business Success with NTT DATANTT DATA is a leading provider of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success.Your Role in Our TeamThe Senior Team Lead, Managed Services Operations will be responsible for operating...


  • Bengaluru, Karnataka, India Vodafone Full time

    Job SummaryThe Senior Operations Manager will drive the Customer Services organization to deliver a first-class, pre-emptive service for their specific customer. This role builds a strong relationship with the customer and the Customer Service operational teams.The Senior Operations Manager works to identify and implement remedial activities impacting...


  • Bengaluru, Karnataka, India NTT DATA Full time

    About the RoleThe Senior Team Lead, Managed Services Operations is a developing subject matter expert, responsible for operating within a Region/Country or Services function and is accountable for service delivery at the highest level thereby ensuring client satisfaction and the successful continuance of business operations within the organization.This role...


  • Bengaluru, Karnataka, India BETSOL Full time

    Job Summary:The Senior Operations Manager will be responsible for leading the Support Services team to deliver high-quality results-oriented operations. The ideal candidate will have a proven track record of managing multiple international clients and a team size of 30-50 members. They will possess strong team management and BPO process skills, preferably in...


  • Bengaluru, Karnataka, India NTT DATA Full time

    Job DescriptionMake an impact with NTT DATAJoin a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive.Your day at NTT...


  • Bengaluru, Karnataka, India NTT DATA Full time

    Transform Your Career with NTT DATAAbout the RoleAs a Senior Team Lead, Services Operations, you will play a pivotal role in ensuring the successful continuance of business operations within NTT DATA. You will oversee the technical support of NTT clients, supervising engineers who work on resolving issues reported by clients. Your expertise will be...