
Freight Forwarding Team Lead
3 days ago
Job Title:
A Logistics Operations Manager is required to oversee the operational functions of our organization.
Responsibilities:- Coordinate imports and exports operations, ensuring timely and accurate processes by monitoring workflows and resources.
- Ensure speedy cargo delivery to customers, adhering to regulatory requirements.
- Supervise shift managers and teams, reviewing KPIs and ensuring team members meet quality, timelines, and communication expectations.
- Comply with customs regulations and other governing bodies.
- Identify inefficiencies and data integrity issues, proposing automation and smarter flows.
- Resolve escalations and exceptions during shipment processing and troubleshoot operational issues.
- Deliver regular feedback, training, and development sessions to build an operational mindset in the team.
- Set goals and objectives for the team according to company guidelines and key performance indicators.
- Use established financial indicators and tools (e.g., daily invoicing and job numbers, financial reports).
- Maximize revenue and finalize accounting matters in a timely manner.
- Lead, motivate, and manage operations teams.
- Retail adequate staffing levels.
- Conduct quarterly performance reviews and establish targets and objectives.
- Monitor staff performance and work with HR on employee relations and training issues.
- Make decisions on job status and succession planning recommendations to Human Resources.
Requirements:
- Familiarity with freight forwarding procedures and financials.
- Bachelor's degree in any field (preferred: Commerce, International Trade, Logistics).
- 5+ years of industry experience, preferably in freight forwarding.
- 2+ years of team management experience, including managing team leads or shift managers.
- Demonstrated leadership and people management skills.
- Strong attention to detail, data integrity, and customer service mindset.
- Highly motivated and results-driven.
- Outstanding people skills; customer-driven, business-savvy.
- Able to handle complex problems and multitask.
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