Identity Security Specialist

4 days ago


Ahmedabad, Gujarat, India Encora Inc. Full time

About This Role

This is a position for an Identity Security Specialist who will be responsible for participating in the design, implementation, and support of our Identity, Authentication, Authorization, Access Control, and Certificate Management platforms.

Responsibilities

  • Assist with Identity integrations and migrations that result from acquisitions, customer onboarding, and technology changes.
  • Work with internal stakeholders, customers, and external partners to define and integrate business requirements like provisioning, deprovisioning, authorization determination, and other aspects of user access management and control.
  • Integrate applications into our identity platform ensuring single sign-on (SSO) authentication is consistent across the organization.
  • Understand the impact of change before implementation. Learn and follow our existing change control process.
  • Keep abreast of innovations and industry trends as well as changes to internal systems and determines how they impact tools, training, and support necessary to keep systems up, running, and secure.
  • Be self-motivated to increase your knowledge of our identity toolset.
  • Walk customers through configuring and using MFA and certificate-based authentication. Follow up with customers to ensure our solutions are functional and meet their needs. Report customer feedback and potential product requests.
  • Guide users with simple, step-by-step instructions.
  • Address user tickets and requests regarding the Identity/Authentication technology stack.
  • Ask targeted questions to diagnose problems/challenges. Test alternative pathways until you resolve an issue.
  • Provide on-going guidance to operational teams for proactive management, monitoring, and support of the environment.
  • Develop and deliver training or knowledge transfer activities for operational teams.
  • Effectively engage and collaborate with InfoSec peers, IT & business partners.
  • Customize applications (within our standards) to meet security and business needs.
  • Record technical issues and solutions in knowledge base. Help create technical documentation and manuals.
  • Successfully locate solutions to issues you have not experienced before.
  • Author scripts written in languages like PowerShell, Bash, and Python.
  • Automation mindset – build frictionless, automated, self-healing solutions.


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