Quality Assurance Specialist

1 day ago

Mohali, Punjab, India beBeeQuality Full time ₹ 9,00,000 - ₹ 12,00,000
Job Description

We are seeking a Quality Assurance Specialist to ensure that every client interaction is handled in a professional, accurate, and respectful manner. As a key member of our team, you will evaluate performance against established metrics and continuously strive for improvement in customer satisfaction.

Key Responsibilities
  • Provide world-class service during customer interactions, ensuring all calls are handled in line with quality guidelines.
  • Maintain a focus on Customer Satisfaction (CSAT), ensuring a consistent, high-quality experience across all channels.
Required Skills and Qualifications
  • At least 1 year of International experience as a Quality Analyst in a customer service, technical support, or sales environment.
  • Strong verbal and written communication skills, with a high level of comprehension.
  • Experience in Root Cause Analysis (RCA), creating dashboards, and implementing corrective and preventive actions.
  • Familiarity with 7QC Tools (Seven Quality Control Tools) and methods for process improvement.
  • Problem-solving and critical thinking abilities focused on issue resolution and customer satisfaction.
  • Ability to multitask efficiently while maintaining attention to detail.
Benefits
  • Self-motivated, independent worker with the ability to adapt to frequent process changes.
  • Strong teamwork and collaboration skills, contributing effectively to cross-functional and global teams.
  • Capable of working under pressure and maintaining composure in fast-paced environments.
Others
  • Perform other duties as assigned by management, assisting in team goals and departmental objectives.
  • Stay updated on functional areas, company policies, and best practices related to quality assurance.

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