Business Operations Manager

2 weeks ago


Mumbai, Maharashtra, India beBeeCustomerInteraction Full time ₹ 8,00,000 - ₹ 12,00,000

Job Title: Business Operations Manager

Description

As a key member of the team, you will be responsible for managing customer interactions and escalations, ensuring timely resolution and maintaining high-quality relationships.

Key Responsibilities
  • Evaluate productivity of all team members on predefined parameters.
  • Provide feedback on productivity and quality.
  • Drive reward and recognition programs to motivate the team.
  • Regularly train team on processes, products, and soft skills.
  • Highlight top and bottom performers through MIS reports.
  • Guide the team on exception scenarios.
  • Ensure adherence to bank guidelines.
  • Liaise with internal stakeholders for queries and escalations.

Performance Metrics

  • Achieve business targets for active accounts, CASA + FD book growth, and cross-selling of products.
  • Meet quality targets based on quality scores and customer feedback.
Stakeholder Management & Compliance

Liaise with stakeholders on customer queries.

Participate in audits, compliance checks, product reviews, and management reviews.



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