Senior Onboarding Expert

3 days ago

Rajkot, Gujarat, India beBeeTechnical Full time ₹ 9,00,000 - ₹ 15,00,000
Job Title: Technical Onboarding Specialist

We are seeking an experienced Technical Onboarding Specialist to join our team. As a key member of our support group, you will be responsible for ensuring a smooth and efficient onboarding experience for our customers.

Key Responsibilities:
  • Develop and implement onboarding procedures for users across customer environments.
  • Create, modify, and deactivate user accounts in Google Workspace.
  • Manage user and channel access in Slack, including permissions and integrations.
  • Handle user provisioning tasks in Jira and other ITSM ticketing tools.
  • Assign and remove user licenses across multiple SaaS applications (e.g., Google Workspace, Slack, Zoom, Office 365).
  • Ensure consistency, security, and compliance across user lifecycle tasks by following established SOPs.
  • Collaborate with internal teams, partners, and escalate issues to senior engineers when required.
  • Maintain accurate records of account status and license allocations.
  • Support MDM-related tasks such as device enrollment, remote wipe, and basic compliance checks.
  • Monitor ticket queues and complete tasks within defined SLAs.
Required Skills & Qualifications:
  • 6 months–2 years of experience in IT support, onboarding/offboarding, or helpdesk roles.
  • Basic understanding of Google Workspace (Gmail, Drive, Calendar, Admin Console).
  • Working knowledge of Slack user and workspace administration.
  • Familiarity with Jira or equivalent ticketing systems.
  • Basic knowledge of license management across common SaaS platforms.
  • Strong attention to detail and ability to follow procedures precisely.
  • Willingness to work in rotational shifts, including nights, weekends, and holidays.
  • Good written and verbal communication skills.
  • Strong time management and task ownership abilities.

Preferred qualifications include exposure to MDM tools, basic knowledge of SaaS platforms, and certifications in IT fundamentals or Google Workspace Admin.

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