Lead Post-Purchase Journey Specialist

2 days ago

Surat, Gujarat, India beBeeLogistics Full time ₹ 1,50,00,000 - ₹ 2,50,00,000
Senior Logistics Manager

We are seeking a skilled Senior Logistics Manager to lead our post-purchase journey for our marketplace. This role requires driving both seller dispatch readiness and third-party logistics performance across multiple stages: packing, pickup, in-transit, delivery, returns, claims, and customer ticket closure. The successful candidate will ensure reliability, cost efficiency, and a seamless retailer experience.

  • Seller-Side Dispatches: Oversee timely packing, order readiness, and minimize post-order Out of Stock situations.
  • 3PL Relationships: Manage partnerships with third-party logistics providers, holding them accountable for meeting pickup/delivery Service Level Agreements (SLAs), cost, and quality expectations.
  • Optimization: Allocate resources effectively, reducing transit exceptions, damages, and returns.
  • Partnering: Collaborate with Operations and Customer Support teams to lower contact rates, resolve Where Is My Order issues, and ensure timely ticket closure.
  • Performance Tracking: Monitor penalty recovery, claims realization, and highlight leakage areas such as lane delays, packer/station misses, and weight mismatches.

To succeed in this role, you will require strong understanding of e-commerce logistics, third-party operations, or supply chain management. Proficiency in dashboards, Excel/Sheets, and SQL/BI is also desirable. Bias for action, vendor management skills, and structured problem-solving abilities are essential.

This role offers the opportunity to work with a dynamic team and contribute to the growth and success of our business. If you are a motivated and results-driven individual with a passion for logistics, we encourage you to apply.

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