Student Journey Coordinator

4 days ago

Surat, Gujarat, India beBeeStudentSupport Full time ₹ 9,87,654 - ₹ 12,34,567
Student Support Specialist

We are seeking a detail-oriented Student Support Specialist to ensure students have a smooth academic journey.

Key Responsibilities:
  • First point of contact for newly enrolled students, assisting with campus resources and expectations.
  • Maintain student records in the system, including enrolment status, grades, and personal information.
  • Handle semester-wise student fee collection and issue receipts according to guidelines.
  • Provide timely assistance via email, phone, and chat based on defined SLAs.
  • Communicate important information such as future payment deadlines, policy updates, and key events through various channels.
  • Educate students on financial aid options, scholarships, grants, and associated application processes and deadlines.
  • Help students with non-technical issues during course registration and resolve enrolment-related errors.
  • Share updates about alumni events, guest lectures, webinars, and networking opportunities to foster engagement and learning.
  • Generate customized reports and compile data for internal use or regulatory compliance.

Ideal Candidate Profile:

  • 1–3 years of experience in student support or a customer-facing role.
  • Familiarity with online education platforms, CRM systems, data analytics tools, and helpdesk software.
  • Strong written and verbal communication skills with a student-first mindset.
  • Proficient in MS Office and comfortable working with data.
  • Ability to collaborate with cross-functional teams in a fast-paced environment.
  • Strong organizational and multitasking abilities to manage priorities and deadlines effectively.
  • Analytical thinker with a problem-solving attitude and data-driven decision-making approach.
  • Understanding of the student lifecycle and ability to support learners at each stage of their academic journey.
  • Passionate about education and committed to student success.
  • Tech-savvy and updated on tools and trends in educational operations.

About Our Institution

Our institution is revolutionizing higher education by making cutting-edge AI education accessible to students globally through innovative online learning experiences.

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