
Cybersecurity Professional
23 hours ago
About the Role:
We are seeking a highly skilled cybersecurity professional to join our team as a Network Firewall Support Specialist. As a key member of our support team, you will be responsible for providing expert-level technical support to our customers and partners, ensuring they receive the best possible service and experience with our products.
About You:
To be successful in this role, you will need to have a strong background in network security, firewall configuration, and troubleshooting. You should have excellent communication and problem-solving skills, with the ability to work effectively in a fast-paced environment. Your expertise will enable you to provide complex technical solutions to our customers, often under tight deadlines.
Your Responsibilities:
- Provide expert-level technical support to customers and partners via phone, email, and other channels
- Troubleshoot and resolve complex technical issues related to network firewalls and security systems
- Collaborate with cross-functional teams to identify and implement process improvements
- Develop and maintain technical documentation, knowledge base articles, and training materials
- Participate in on-call rotations to ensure 24/7 support coverage
Requirements:
- Bachelor's degree in Computer Science, Information Technology, or related field
- Minimum 5 years of experience in network security, firewall configuration, and troubleshooting
- Expertise in remote access VPN solutions, IPSEC, PKI & SSL, TCP/IP, authentication protocols (LDAP, RADIUS etc.)
- Experience working with multi-factor authentication security systems (tokens, certificates, CAC cards, and similar)
- Strong ability to independently debug broad, complex, and unique networks with mixed media and protocols required
- Excellent English written and verbal communication skills required
Benefits:
- Competitive salary and benefits package
- Opportunities for career growth and professional development
- Collaborative and dynamic work environment
- Recognition and rewards for outstanding performance
What We Offer:
- A comprehensive training program to enhance your skills and knowledge
- Access to cutting-edge technology and tools
- Collaborative and supportive team environment
- Flexible work arrangements, including remote work options
How to Apply:
If you are a motivated and results-driven individual with a passion for cybersecurity, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter, highlighting your relevant experience and qualifications.
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