Co-Living Space Reservations Coordinator

3 days ago


Bareilly, Uttar Pradesh, India beBeeCustomer Full time ₹ 6,00,000 - ₹ 12,00,000

About Zolo

ZoloStays is the leading provider of managed co-living spaces in India, catering to working professionals and students. With our rapid growth, we are expanding our services.

At Zolo, we foster growth and personal development. Our founders believe that potential, not just pedigree, is key to success. We seek passionate individuals ready to innovate and take ownership.

We are seeking a proactive and customer-oriented Reservation Executive to join our team. The ideal candidate will assist customers with ZHotel bookings, manage reservations, and provide information on availability and pricing. This role demands strong communication skills, attention to detail, and a passion for delivering exceptional customer service.

Key Responsibilities:

  • Assist customers with ZHotel bookings by sharing property details, availability, and pricing
  • Handle calls, messages, and inquiries from potential guests or partners
  • Manage and update reservation records, ensuring accuracy and timeliness
  • Coordinate with internal teams (Sales, Operations, Property Managers) for booking confirmations
  • Provide follow-up and support on customer queries and resolve concerns proactively
  • Maintain daily records of reservations, changes, cancellations, and feedback
  • Upsell relevant options based on availability and customer needs
  • Support reservation reporting and contribute to enhancing booking efficiency

Requirements:

  • Bachelor's degree in Hospitality, Business Administration, or a related field
  • Proven experience in reservations, sales, or customer service, preferably in the hospitality industry
  • Excellent negotiation and communication skills
  • Strong customer service orientation with a focus on delivering exceptional experiences
  • Ability to analyze market trends and adapt pricing strategies accordingly
  • Proficient in using reservation management software and tools
  • Detail-oriented with strong organizational and multitasking abilities
  • Ability to work effectively in a team environment and under pressure

Why Choose Us?

If you're looking for a workplace that values learning and growth, look no further Our employee-friendly policies and talented team members create a dynamic environment where you can thrive.



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