Enterprise Network Configuration Expert

2 weeks ago

Mount Abu, Rajasthan, India beBeeInfrastructure Full time ₹ 8,00,000 - ₹ 12,00,000

Network Infrastructure Specialist

Job Overview:

We are seeking a highly skilled Network Support Specialist to join our team. As a key member of our infrastructure team, you will provide remote support to consultants and local IT teams in India and Singapore.

This role is critical to the pilot deployment of a new enterprise connectivity initiative, with future rollout planned across multiple countries.

The successful candidate will have strong hands-on experience configuring, troubleshooting, and walking end-users through solutions for device setup and connectivity issues.

Key Responsibilities:
  • Provide direct remote support to consultants and local IT teams with device setup and connectivity troubleshooting.
  • Perform end-to-end router configuration from unboxing to deployment.
  • Troubleshoot Netgear Nighthawk devices and similar enterprise Wi-Fi equipment.
  • Offer step-by-step guidance to end-users during live troubleshooting calls.
  • Manage VPN setup, configuration, and troubleshooting for remote users.
  • Document troubleshooting workflows and escalate to global IT teams when needed.
Requirements:
  • 4+ years of experience in Network Support/IT Infrastructure roles.
  • Proven experience configuring routers, VPNs, and enterprise Wi-Fi devices.
  • Ability to explain and walk through router configuration processes (CLI/GUI).
  • Strong knowledge of VPN technologies (IPSec, SSL, Cisco AnyConnect, Zscaler, etc.).
  • Hands-on troubleshooting with Netgear Nighthawk or equivalent devices.
  • Excellent English proficiency, with ability to guide consultants and IT staff effectively.
Bonus Points:
  • Experience supporting enterprise or consulting environments.
  • Exposure to large-scale multi-country IT support rollouts.

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