Sharepoint Administrator Role

2 days ago

Bengaluru, Karnataka, India beBeeSharepoint Full time ₹ 60,00,000 - ₹ 1,10,00,000
SharePoint Administrator Position

This role is pivotal in providing exceptional support and operations management within the organization. The SharePoint Administrator will focus on independently resolving technical issues, conducting root cause analyses, and ensuring adherence to quality standards.

Key Responsibilities
  • Provide Technical Support For Sharepoint Environments By Independently Resolving Tickets Within Agreed Slas, Ensuring Compliance With Quality Standards And Company Policies.
  • Conduct Root Cause Analysis On Escalated Incidents To Identify Underlying Issues And Implement Effective Solutions, Enhancing Overall System Stability.
  • Facilitate Knowledge Base Updates And Management By Documenting Solutions And Best Practices, Contributing To Continuous Improvement Efforts.
  • Deliver Training And Coaching To New Team Members And Analysts, Fostering A Culture Of Learning And Skill Development Within The Support Team.
  • Ensure A Positive Customer Experience By Achieving First Call Resolution And Minimizing Rejected Resolutions Or Reopened Cases, Directly Impacting Customer Satisfaction Metrics.
Skill Requirements
  • Proficient In Sharepoint Administration, Including Site Creation And Management, User Permissions, And Content Management.
  • Strong Understanding Of Ticketing Systems And Incident Management Processes.
  • Familiarity With Root Cause Analysis Methodologies And Problem-Solving Techniques.
  • Excellent Communication Skills For Effective Customer Interaction And Team Collaboration.
  • Basic Knowledge Of Powershell Scripting For Sharepoint Administration Tasks.
Benefits

The successful candidate will have the opportunity to work in a dynamic environment with a team of professionals who share their passion for delivering exceptional results. They will be responsible for implementing efficient solutions to complex problems, improving system stability and customer satisfaction.

Requirements

To be considered for this role, applicants must possess excellent communication and problem-solving skills, as well as a strong understanding of Sharepoint administration and ticketing systems. They should also be able to work effectively in a team environment and be willing to learn and adapt to new technologies.

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