
Financial Crime Investigator
2 days ago
About the Role
We're seeking experienced professionals to help manage and resolve customer disputes and fraud cases, with a focus on Mastercard chargeback processes.
Key Responsibilities:
- Review and investigate fraud and dispute cases in line with Mastercard rules and policies.
- Analyze transaction data and documentation to determine case validity and liability.
- Prepare and submit dispute files and supporting evidence to Mastercard within required timeframes.
- Communicate with internal teams and external parties to ensure timely resolution of disputes.
- Identify patterns and emerging trends, escalating insights to prevention teams.
- Maintain accurate records and reporting for compliance and audit purposes.
- Support process improvement and adherence to regulatory requirements.
Qualifications & Skills
- 2–5 years of experience in fraud, disputes, or chargebacks (Mastercard required).
- In-depth knowledge of Mastercard chargeback rules and dispute life cycle.
- Strong analytical and problem-solving skills.
- Ability to manage multiple cases simultaneously with attention to detail.
- Excellent written and verbal communication skills.
- Familiarity with fraud detection tools, case management systems, and regulatory requirements.
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