Health and Wellness Product Specialist

3 days ago


Udaipur, Rajasthan, India beBeeCustomerSupport Full time ₹ 9,00,000 - ₹ 12,00,000
About Earthful
We are a dynamic FMCG company focused on health and wellness products. Our founders have extensive experience in multinational companies and startups, including Uber and Deutsche Bank. As an early-stage startup, we offer the opportunity to work closely with our experienced team. We seek a candidate passionate about scaling our business.Key Responsibilities:• Respond to customer inquiries through chat, phone calls, and email communication.• Maintain knowledge of our products, policies, and processes to address customer inquiries effectively.• Troubleshoot and resolve customer complaints related to product quality, shipping, returns, exchanges, and refunds.• Assist customers with placing, tracking, modifying, or canceling orders, ensuring timely delivery.• Gather customer feedback and report common issues to improve customer experience and product offerings.• Collaborate with other departments to ensure seamless customer journey.• Document customer interactions, feedback, and resolutions in our CRM system. Provide regular reports to management on common customer issues and trends.Required Skills:• Experience in speaking with customers and resolving concerns with a good understanding of the product.• Proficiency in using tools like Excel or similar.• 2+ years of experience in customer support, preferably in a high-growth startup.• Excellent written and verbal communication skills in English• Ability to maintain confidentiality and work with sensitive information• Ability to handle multiple tasks with excellent organization skillsBecome Part of Our Team

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