
Accounting and Billing Team Lead
2 days ago
As a seasoned professional, you will be responsible for leading a high-performing team of billing and accounting specialists. The role requires excellent leadership and organizational skills to deliver high-quality services while driving process improvements.
Key Responsibilities:- Process and Stakeholder Management:
- Develop and manage key performance indicators (KPIs) and metrics in line with business objectives
- Prioritize and organize work according to business priorities and goals
- Drive process improvements within the team to enhance efficiency, client experience, and risk management
- Conduct regular review of process risks and implement adequate controls
- Engage with stakeholders to discuss process-related challenges and opportunities
- Work collaboratively with relevant stakeholders to effectively resolve escalations
- Lead projects/tasks from end-to-end in coordination with onshore stakeholders
- Resource Planning:
- Forecast and plan resource requirements to meet business needs
- Manage resources efficiently through peaks and troughs in the business cycle
- Ensure contingency planning is in place for critical resources
- People Management/Development:
- Set clear goals and expectations for the team and conduct regular progress reviews
- Work closely with team members to develop their full potential
- Assess and develop competency levels to ensure team members have the necessary expertise to add value to the business
- Proactively identify performance issues and create action plans to improve performance
- Conduct regular one-on-one and team meetings in line with operational engagement frameworks
- Manage attrition and absenteeism in the team
- Any graduate/postgraduate degree
- Minimum 3 years of experience as a team leader managing a team of 15+ individuals
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