
Operational Logistics Coordinator
1 week ago
Are you a logistics professional looking to take your career to the next level? Do you have what it takes to handle end-to-end order journeys, track performance, and anticipate risks?
- Track end-to-end order journeys for all B2C and B2B orders, from creation to delivery.
- Record, track and review warehouse and delivery partners' performance against service-level agreements (SLAs) and suggest areas for improvement.
- Coordinate logistics partners to ensure on-time pick-ups and deliveries.
- Provide regular updates to customers on order status.
- Take ownership of business-to-business (B2B) customer documentation.
- Share projections with warehouse and delivery partner teams for better planning and execution.
- Anticipate risks proactively and work with relevant teams to resolve them.
- Investigate and resolve discrepancies in orders, such as quantity or quality issues.
- Handle return requests promptly and according to company policies.
- Implement preventive actions to minimize future discrepancies and returns.
- Track rejected/undeliverable packages to identify trends and solutions.
- Maintain performance reports and dashboards for fill rate, availability, turnaround time (TAT), cost, and discrepancies.
- Deploy standard operating procedures (SOPs) across warehouses and guide staff on queries and concerns.
- Conduct periodic inventory audits and cycle counts to maintain accuracy and evaluate process adherence.
- Review and improve SOPs based on feedback.
- Identify new logistics partners basis market feedback and proven performance.
Requirements:
- 3+ years of experience in logistics, supply chain management, or a related field.
- Proven track record of improving logistics efficiency and reducing costs.
- Excellent communication and problem-solving skills.
- Ability to work in a fast-paced environment and prioritize multiple tasks.
Benefits:
- Competitive salary and benefits package.
- Opportunities for career growth and professional development.
- A dynamic and collaborative work environment.
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