Operations Performance Optimization Specialist

1 day ago


Dindigul, Tamil Nadu, India hotsourced Full time

About Hotsourced


Hotsourced is a dynamic company that empowers sustainable practices through innovative solutions. By partnering with like-minded businesses, we strive to revolutionize consumer habits and reduce waste. Our mission is to deliver fresh ways to return and reuse packaging, shop ethically, and promote a culture of convenience.



The Role


We are seeking a skilled Operations Performance & Data Analyst to join our team in the UK. As part of our Operations team, you will play a pivotal role in analysing and optimising key aspects of our delivery process, including driver performance, route efficiency, and resource utilisation.



Key Responsibilities



  • Routing and Driver Productivity

    • Analyse and optimise driver routes to improve efficiency, reduce delivery times, and lower costs.
    • Monitor and adjust routes based on real-time data and changing operational needs.
    • Track and analyse driver shift performance to identify opportunities for improvement.
    • Monitor vehicle and resource availability to ensure optimal utilisation across the network.

  • Customer Delivery Performance Analysis

    • Analyse trends and gaps in OTIFIQ performance to identify areas for improvement.
    • Work closely with the Fulfilment team to implement changes that enhance delivery reliability and quality.
    • Report on delivery performance metrics and recommend tactical adjustments to meet targets.

  • Operational Reporting and Data Visualisation

    • Create and maintain dashboards that provide real-time insights into key operational metrics.
    • Regularly report on performance data to the Operations Team.



Requirements



  • 2-3 years of experience in an operations or data analysis role.
  • Proficiency in Excel (pivot tables, conditional and aggregate formulas).
  • Experience with data visualisation tools like ThoughtSpot is a plus.
  • Strong problem-solving skills and a proactive mindset.
  • Strong written and verbal English skills.


Work Schedule


As the client is UK-based, you will be required to work in UK daytime:



  • Monday to Friday
  • 13:30 - 22:30 IST (08:00 am - 17:00 GMT)


Benefits



  • Annual CTC: 6.5 - 8 lakh per year
  • Device: An annual reimbursement of Rs 24,000/- for using your own laptop or computer.
  • Fully remote role
  • Full training and ongoing support

Language


The role requires fluency in English, with strong written and verbal communication skills.


Company Culture


We are a passionate, friendly, and transparent culture that encourages your suggestions for improvement as we grow.


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