Operations Performance Optimization Specialist
1 day ago
About Hotsourced
Hotsourced is a dynamic company that empowers sustainable practices through innovative solutions. By partnering with like-minded businesses, we strive to revolutionize consumer habits and reduce waste. Our mission is to deliver fresh ways to return and reuse packaging, shop ethically, and promote a culture of convenience.
The Role
We are seeking a skilled Operations Performance & Data Analyst to join our team in the UK. As part of our Operations team, you will play a pivotal role in analysing and optimising key aspects of our delivery process, including driver performance, route efficiency, and resource utilisation.
Key Responsibilities
- Routing and Driver Productivity
- Analyse and optimise driver routes to improve efficiency, reduce delivery times, and lower costs.
- Monitor and adjust routes based on real-time data and changing operational needs.
- Track and analyse driver shift performance to identify opportunities for improvement.
- Monitor vehicle and resource availability to ensure optimal utilisation across the network.
- Customer Delivery Performance Analysis
- Analyse trends and gaps in OTIFIQ performance to identify areas for improvement.
- Work closely with the Fulfilment team to implement changes that enhance delivery reliability and quality.
- Report on delivery performance metrics and recommend tactical adjustments to meet targets.
- Operational Reporting and Data Visualisation
- Create and maintain dashboards that provide real-time insights into key operational metrics.
- Regularly report on performance data to the Operations Team.
Requirements
- 2-3 years of experience in an operations or data analysis role.
- Proficiency in Excel (pivot tables, conditional and aggregate formulas).
- Experience with data visualisation tools like ThoughtSpot is a plus.
- Strong problem-solving skills and a proactive mindset.
- Strong written and verbal English skills.
Work Schedule
As the client is UK-based, you will be required to work in UK daytime:
- Monday to Friday
- 13:30 - 22:30 IST (08:00 am - 17:00 GMT)
Benefits
- Annual CTC: 6.5 - 8 lakh per year
- Device: An annual reimbursement of Rs 24,000/- for using your own laptop or computer.
- Fully remote role
- Full training and ongoing support
Language
The role requires fluency in English, with strong written and verbal communication skills.
Company Culture
We are a passionate, friendly, and transparent culture that encourages your suggestions for improvement as we grow.
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