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Operations Manager
1 month ago
About Pinnacle Group
Pinnacle Group is a leading provider of workforce solutions, dedicated to optimizing hiring and vendor management processes. We foster a dynamic and collaborative work environment where our employees can thrive and deliver exceptional results.
Operations Manager Role Overview
The Operations Manager is a key role within our Managed Service Provider (MSP) group, supporting client hiring initiatives by managing vendor activity and overseeing timekeeping, invoicing, and data analysis functions.
Key Responsibilities:
- Oversee and support vendor activities tied to hiring initiatives, ensuring compliance with client requirements and performance metrics.
- Collaborate with internal teams to streamline communication and deliver insights related to vendor performance and hiring data.
- Manage the timekeeping process, ensuring accurate and timely collection of timecards and resolving any discrepancies.
- Support invoicing operations, ensuring billing is accurate and aligned with contractual agreements.
- Review, filter, and analyze large datasets using advanced Excel functions.
- Translate data insights into actionable recommendations and present findings to vendors and internal stakeholders.
- Develop data-driven reports for internal reviews and quarterly business reviews (QBRs).
- Implement process controls to improve accuracy and compliance with internal and client policies.
Requirements:
- Minimum 3+ years of experience in an operational or vendor management role, preferably within an MSP, staffing, or high-volume transactional industry.
- Advanced knowledge of Excel functions and strong proficiency in MS Excel required.
- Experience in timekeeping and invoicing, with a background in MSP or transactional industries strongly preferred.
- Strong attention to detail, accuracy, and communication skills required.
- Ability to work independently and collaboratively in a fast-paced environment.
At Pinnacle Group, we are dedicated to delivering exceptional workforce solutions and fostering a culture of excellence. If you are a detail-oriented and analytical professional with a passion for operational excellence, we encourage you to apply for this exciting opportunity.