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Operations Manager

1 month ago


Dindigul, Tamil Nadu, India Pinnacle Group, Inc. Full time

About Pinnacle Group

Pinnacle Group is a leading provider of workforce solutions, dedicated to optimizing hiring and vendor management processes. We foster a dynamic and collaborative work environment where our employees can thrive and deliver exceptional results.

Operations Manager Role Overview

The Operations Manager is a key role within our Managed Service Provider (MSP) group, supporting client hiring initiatives by managing vendor activity and overseeing timekeeping, invoicing, and data analysis functions.

Key Responsibilities:

  • Oversee and support vendor activities tied to hiring initiatives, ensuring compliance with client requirements and performance metrics.
  • Collaborate with internal teams to streamline communication and deliver insights related to vendor performance and hiring data.
  • Manage the timekeeping process, ensuring accurate and timely collection of timecards and resolving any discrepancies.
  • Support invoicing operations, ensuring billing is accurate and aligned with contractual agreements.
  • Review, filter, and analyze large datasets using advanced Excel functions.
  • Translate data insights into actionable recommendations and present findings to vendors and internal stakeholders.
  • Develop data-driven reports for internal reviews and quarterly business reviews (QBRs).
  • Implement process controls to improve accuracy and compliance with internal and client policies.

Requirements:

  • Minimum 3+ years of experience in an operational or vendor management role, preferably within an MSP, staffing, or high-volume transactional industry.
  • Advanced knowledge of Excel functions and strong proficiency in MS Excel required.
  • Experience in timekeeping and invoicing, with a background in MSP or transactional industries strongly preferred.
  • Strong attention to detail, accuracy, and communication skills required.
  • Ability to work independently and collaboratively in a fast-paced environment.

At Pinnacle Group, we are dedicated to delivering exceptional workforce solutions and fostering a culture of excellence. If you are a detail-oriented and analytical professional with a passion for operational excellence, we encourage you to apply for this exciting opportunity.