Aviation Expert

We are seeking a skilled and experienced travel professional to join our team as a Flight Specialist. This role involves managing flight bookings, exchanges, cancellations, and ticket issuance for discerning clientele.

• Manage flight bookings, exchanges, cancellations, and ticket issuance via GDS (Sabre, Amadeus, Galileo).
• Handle complex multi-city, international, and round-the-world itineraries.
• Apply airline fare rules and interline agreements to deliver the best outcomes for clients.
• Action PNRs in line with defined SLAs and ensure complete documentation across systems.
• Coordinate fare optimization, refunds, and fare disputes directly with airline partners.
• Manage special service requests: seat preferences, unaccompanied minors, meals, medical needs, and urgent ticketing issues.
• Lead Debit Memo Management: Investigate and respond to ADMs with speed and accuracy, identify root causes, and implement preventive measures.
• Collaborate cross-functionally to reduce ADM occurrences through staff training, documentation, and process improvements.
• Own BSP and ARC workflows with precision - from airline invoicing to reconciliation and reporting.

• 5+ years of experience in flight ticketing for HNI clients, travel agencies, OTAs, or corporate desks.
• Proficiency in at least one GDS (Sabre, Amadeus, Galileo).
• Deep understanding of international travel, fare construction, and route planning.
• Expertise with BSP, ARC, PNR management, ticket issuance, and airline invoicing.
• IATA Foundation or Consultant Certification required.
• Polished verbal communication, attention to detail, and calm under pressure.
• Bonus: Experience in luxury travel, private aviation, or VIP ticketing.

Our ideal candidate will possess excellent problem-solving skills, be able to work well under pressure, and have strong communication skills. If you have a passion for delivering exceptional customer experiences, we encourage you to apply.