Call Centre Quality Analyst

Job Title: Phone Operations SpecialistWe are seeking a skilled Phone Operations Specialist to join our team at M360 Research. As a Phone Operations Specialist, you will be responsible for supporting the day-to-day operations of our phone team, ensuring that tasks are executed in accordance with our established Service Level Agreements. You will provide...

Job Title: Call Centre Team Lead - EU Phone TeamJob SummaryWe are seeking a highly motivated and experienced Call Centre Team Lead to join our EU Phone Team. As a Team Lead, you will be responsible for supporting the day-to-day operations of the team, ensuring that tasks are executed in accordance with established Service Level Agreements.Key...

Job Description:As a key member of our Pre-Sales team at One Call, you will play a pivotal role in identifying potential customers and providing apt solutions.Responsibilities include making outgoing calls to schedule high-quality leads for sales, identifying customer needs, and providing solutions or alternatives.Additionally, you will seize opportunities...

Job DescriptionAs a key member of our Pre-Sales team, you will play a pivotal role in identifying potential customers and providing apt solutions.Key Responsibilities:Make outgoing calls to potential customers to schedule high-quality leads for sales.Identify customer needs, clarify information, research every issue, and provide solutions and/or...

Job Description:At Justdial, we are seeking a skilled Cybersecurity Threat Analyst to join our team. As a Cybersecurity Threat Analyst, you will be responsible for monitoring real-time security events, analyzing security alerts, and raising incidents for further investigation. Your extensive knowledge of SIEM tools, such as Splunk, will be crucial in...

Key Responsibilities:As a Business Systems Analyst at Societe Generale Global Solution Centre, you will be responsible for eliciting and analyzing business requirements, working closely with stakeholders to define functional specifications and user stories. You will also suggest improvements to business processes and present domain-related topics in relevant...

About the RoleWe are seeking a highly motivated Data Insights Analyst to join our exciting team defining a global roadmap to design and deliver impactful solutions for Amazon retail teams worldwide. The ideal candidate will have a passion for working with complex problems to create the best user experience for all stakeholders.Key ResponsibilitiesCreate...

Job Title: SOC AnalystJob Summary:Resillion is seeking a highly skilled Cyber Security Operations Centre Analyst to join our team. The successful candidate will be responsible for operating within a fast-paced 24x7 SOC environment, analysing alerts and log data, and identifying potential security threats.Key Responsibilities:Analyse security information and...

About the Organisation: Amazon Development Centre (India) Private Limited is a leading multinational technology company. With a vision to be earth's most customer-centric company, we strive to build a place where people can come to find and discover anything they might want to buy online. About the Role: Our Finance Operations, Accounting & Analysis (FOAA)...

Convin Call Quality InternConvin is a cutting-edge conversation intelligence platform that helps organizations improve sales, collections, and customer experience. As a Call Quality Intern, you will play a crucial role in supporting the quality assurance team by analyzing call recordings, assessing quality metrics, and providing recommendations for...

Position : Call Quality SpecialistConvin, a cutting-edge conversation intelligence platform, is seeking a skilled Call Quality Specialist to join its team. This role plays a pivotal part in enhancing customer interactions by analyzing call recordings, assessing quality metrics, and providing recommendations for improvement.Key Responsibilities:∙ Monitor...

About ConvinConvin is a cutting-edge conversation intelligence platform that empowers organizations to enhance sales, collections, and customer experience while automating quality and coaching for representatives. Founded by IIT Delhi Alumni, our mission is to leverage AI and ML to drive business growth and efficiency.Role OverviewThe Call Quality Intern...

Role OverviewThe Call Quality Intern will play a key role in supporting the quality assurance team by analyzing call recordings, assessing quality metrics, and providing recommendations for improvement. This internship offers an opportunity to learn about call quality evaluation processes and contribute to enhancing customer interactions.Key...

Convin Quality Assurance Role OverviewThe Call Quality Intern will play a key role in supporting the quality assurance team by analyzing call recordings, assessing quality metrics, and providing recommendations for improvement. This internship offers an opportunity to learn about call quality evaluation processes and contribute to enhancing customer...

Role Overview: The Call Quality Specialist will play a key role in supporting the quality assurance team by analyzing call recordings, assessing quality metrics, and providing recommendations for improvement. This role offers an opportunity to learn about call quality evaluation processes and contribute to enhancing customer interactions. Key...

Role Overview:The Call Quality Specialist will play a key role in supporting the quality assurance team by analyzing call recordings, assessing quality metrics, and providing recommendations for improvement. This role offers an opportunity to learn about call quality evaluation processes and contribute to enhancing customer interactions.Key Responsibilities:...

Job Title: Senior Quality AnalystAbout the Role:We are seeking a talented and experienced Senior Quality Analyst to join our team at MarketStar. As a Senior Quality Analyst, you will be responsible for monitoring agent performance against quality standards, leading the customer experience strategy, and owning and governing the end-to-end quality assurance...

Job SummaryWe are seeking a highly skilled Cloud Security Lead Analyst to join our team at Societe Generale Global Solution Centre. As a key member of our Global Cybersec Capability Centre (G3C) team, you will be responsible for leading cloud security activities and operations, working closely with multiple business units globally.Key ResponsibilitiesLead...

Job DescriptionAt Altisource, we are seeking a skilled Business Analyst - Quality Assurance to join our team.Key Responsibilities:Conduct quality assurance calls and process reviews across all departments to identify areas for improvement.Analyze findings and develop reports to highlight trends and opportunities for growth.Collaborate with management to...

About the Organization:Amazon Development Centre (India) Private Limited is a leading electronic commerce company headquartered in Seattle, USA. Initially started as an online bookstore, Amazon has diversified into various categories with a customer-centric vision.About the role:The Global Finance Solutions (GFS) team at Amazon Development Centre is a...