Financial Services Ambassador

1 day ago

Mangalore, Karnataka, India beBeeCustomer Full time ₹ 5,00,000 - ₹ 10,00,000

Delivering exceptional service and driving growth in the banking sector requires a unique blend of skills and enthusiasm.

We are seeking talented Customer Support Executives to join our team in Gurugram, where you will play a pivotal role in providing outstanding customer experiences and contributing to the success of our financial services operations.

Key Responsibilities:

  1. Engage with customers through phone calls, addressing their inquiries, concerns, and account-related questions with professionalism and empathy.
  2. Efficiently handle a high volume of inbound and outbound calls, ensuring timely and accurate resolution of customer issues.
  3. Maintain detailed records of customer interactions and transactions, providing valuable insights for process improvement.
  4. Collaborate with team members to achieve service level agreements and departmental goals, fostering a culture of excellence and teamwork.

Customer Support Executive (Email/Chat Process)

Key Responsibilities:

  1. Provide clear, concise, and professional written responses to customer inquiries and service requests via email and live chat channels.
  2. Investigate and resolve customer issues related to accounts, transactions, and other services, ensuring seamless communication and effective problem-solving.
  3. Work collaboratively with the team to maintain high service standards and enhance customer satisfaction, driving business growth and loyalty.
  4. Develop a deep understanding of customer needs and preferences, informing product development and improving overall customer experience.

What We Offer:

  1. A competitive salary and opportunities for career growth in the banking and financial services industry.
  2. Comprehensive training to equip you with the skills and knowledge required to excel in your role.
  3. A supportive work environment that values diversity, inclusion, and employee well-being.
  4. Regular feedback and coaching to help you achieve your goals and advance in your career.

Candidate Requirements:

  1. 0-2 years of experience in customer support, preferably in the banking or financial services industry.
  2. Excellent communication and interpersonal skills, both verbal and written.
  3. Strong problem-solving abilities and a customer-centric mindset, with a focus on delivering exceptional results.
  4. Ability to work in a fast-paced, target-driven environment, with flexibility and adaptability.
  5. Willingness to learn and grow with our organization, embracing new challenges and opportunities.

Join us in shaping the future of financial services and making a meaningful impact on our customers' lives.

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