Executive Director of Quality Assurance

1 week ago

Pushkar, Rajasthan, India beBeequality Full time ₹ 80,00,000 - ₹ 1,20,00,000
Quality Assurance Specialist

We are seeking a highly skilled Quality Assurance Specialist to join our team. In this role, you will be responsible for ensuring the highest standards of quality control and management in customer relationship management processes.

The successful candidate will have strong analytical skills, excellent communication skills, and experience in CRM systems and processes. They will also be able to identify training needs and recommend process improvements, provide constructive feedback and coaching to sales agents, and prepare daily/weekly/monthly quality reports and audits.

  • Key Responsibilities:
  • Monitor and evaluate inbound/outbound sales calls and processes.
  • Ensure compliance with quality and sales guidelines.
  • Identify training needs and recommend process improvements.
  • Provide constructive feedback and coaching to sales agents.
  • Prepare daily/weekly/monthly quality reports and audits.
  • Collaborate with team leaders and trainers to enhance agent performance.

About Us: Our company specializes in building communities and providing end-to-end solutions for customers aspiring to a nature-centric lifestyle. We design, build, develop, and manage these communities to seamlessly blend with nature, offering bespoke home designs, unmatched hospitality experiences, and thoughtful solutions for senior living.

Requirements:

  • Quality Control, Quality Auditing, and Quality Management skills
  • Strong Analytical Skills
  • Excellent Communication skills
  • Experience in CRM systems and processes
  • Attention to detail and problem-solving abilities
  • Bachelor's degree in Business Administration, Quality Management, or a related field
  • Previous experience in a similar role within the real estate or community development industry is a plus

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