
MS Dynamics 365 Functional Consultant Position
3 days ago
MS Dynamics 365 Functional Consultant Job Opportunity
We are seeking a highly skilled MS Dynamics 365 Functional Consultant to join our team. The selected candidate will work closely with business teams to understand their requirements and deliver solutions using Dynamics 365 Customer Service, Customer Service Hub, Knowledge Management, Self-Service Portal, Reports & Dashboards.
Key Responsibilities:
- Work closely with business users to understand their needs and deliver tailored solutions
- Conduct business process analysis and create fit-gap reports to identify areas for improvement
- Create solution designs to address business requirements, interface, and performance requirements
- Advise on complex business cases and propose comprehensive solutions based on Dynamics OOB, 3rd parties, and customizations
- Translate business requirements into detailed user stories and acceptance criteria
- Support data migration from external systems into Dynamics
- Conduct solution testing and assist with user acceptance testing
- Provide MS Dynamics SME expertise to business and mentor team members
Requirements:
- Strong hand-on experience in configuring Dynamics Self-Service Portals, Custom portal, and knowledge management, SharePoint integration
- Experience in configuring Customer Service Hub, Unified Client Interface, Power BI Dashboards & Reports
- Minimum 5-7 years of experience in Dynamics 365 implementation
Benefits:
- Opportunity to work with a dynamic team
- Professional growth and development
- Competitive compensation package
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