Customer Support Expert
2 days ago
About Us
Codeology Talent Pool is a global leader in customer experience services, delivering customer care, sales, and technical support across various industries. We are passionate about innovation, diversity, and creating an inclusive work environment.
Job Overview
As a Customer Support Advisor, you will play a key role in ensuring that customers receive exceptional service, handling queries, resolving issues, and providing product or service-related information. You will use your communication skills and customer-centric approach to deliver outstanding support.
Key Responsibilities
- Provide excellent customer support via phone, email, and chat.
- Address customer inquiries and resolve issues in a timely and professional manner.
- Understand customer needs and provide accurate information and solutions.
- Evaluate and escalate unresolved issues to appropriate teams when necessary.
- Maintain records of customer interactions, transactions, and feedback.
- Contribute to team performance and support business goals.
Requirements
To be successful as a Customer Support Executive, you should have:
- Fluency in English: Must meet Vasant 6 level or above.
- Bachelor's Degree in any field.
- Strong customer service skills and a passion for helping others.
- Prior experience in customer service roles.
- Motor Insurance background is an advantage.
What We Offer
We offer a vibrant, dynamic, and supportive work environment, opportunities for growth and professional development within a global company, comprehensive training to enhance your customer service skills, and an estimated annual salary of ₹4,50,000 - ₹6,00,000 based on your qualifications and experience in Pune.
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