High-Growth Operations Manager for Physician Revenue Cycle Management

4 days ago

Hyderabad, Telangana, India ModMed Full time

About the Role

ModMed is a leading healthcare technology company that aims to revolutionize the way doctors and patients interact. As a High-Growth Operations Manager for Physician Revenue Cycle Management, you will be responsible for leading and guiding a team of professionals to ensure smooth day-to-day operations, meet productivity targets, deliver exceptional customer service, and maintain the highest standards of service delivery.

This role will report to the AVP, RCM Global Operations, and be based in our ModMed India office. As the RCM team continues to grow and mature, this position will play a critical role in elevating the team's performance and contributing to the company's growth.

Your Responsibilities

  • Develop a highly knowledgeable and motivated RCM team to ensure high-quality, timely service delivery and promote an open-door policy with the team, demonstrating an available, hands-on leadership style.
  • Collaborate and communicate with teams across multiple geographical locations to resolve RCM escalations and other RCM business challenges while ensuring compliance to ModMed's RCM processes and Standard Operating Procedures (SOPs) are followed.
  • Maintain visibility into the team's projects and provide guidance on RCM best practices to educate team members, improve efficiencies, and provide deliverables in a timely manner.
  • Work closely with the Quality and Training Teams to drive first-rate RCM performance. Monitor the Quality of deliverables for each Team Member and fill the gaps with appropriate knowledge sharing.
  • Manage the distribution of resources and overall productivity of the team. Ensure that the production capacity is most optimally utilized while running highly efficient operations.
  • Monitor and track all issues raised by teams and ensure they are resolved within defined timelines while working closely with internal and external Teams in a highly collaborative environment.
  • Provide industry best practice advice and guidance to process improvement and standardization initiatives. Function as a key stakeholder and leader in these meetings and discussions.
  • Ensure a focused approach at practice level, review the Practice KPI Trends, and ensure that the team identifies and resolves issues promptly and thoroughly while continuously improving the overall grades.
  • Keep leadership and other key stakeholders informed across the organization of critical findings impacting RCM performance and recommend solutions to improve outcomes.
  • Closely monitor new client implementations to identify any challenges while simultaneously working with onshore and offshore teams to ensure required knowledge is shared across teams.

About You

  • Bachelor's degree preferably in Human Science / Commerce/ Business Administration
  • Previous experience as a Quality and Process Improvement champion and people leader required.
  • 12+ years of relevant working experience in core Provider RCM, of which at least 5 years was at a manager Level leading a Delivery Team of approximately 50 -75 FTEs deployed across various functions; related certification preferred.
  • Prior experience working with multiple teams across geographies in a professional setting; experience managing a start-up operation is a plus.
  • Proven experience and commitment to actively promoting a positive work environment and developing an employee-focused, supportive workplace aligning to ModMed's culture.
  • Extensive hands-knowledge of all the workflows and best practices across functions within Physician RCM.
  • Strong communication and presentation skills.
  • Should be able to relocate to Hyderabad and willing to work full-time from the Hyderabad office.
  • Must be able to work during India night shift - this position requires working closely with onshore/offshore teams.

About ModMed

  • High growth, collaborative, transparent, fun, and award-winning culture
  • Comprehensive benefits package including medical for you, your family, and your dependent parents
  • The company-supported community engagement opportunities along with a paid Voluntary Time Off day to use for volunteering in your community of interest
  • Global presence, and in-person collaboration opportunities; dog-friendly HQ (US), Hybrid office-based roles and remote availability
  • Company-sponsored Employee Resource Groups that provide engaged and supportive communities within ModMed

Salary Range: ₹18-22 lakhs per annum, depending on experience and qualifications.

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