Guest Experience Host
3 days ago
Job Title: Hotel Intern
About us:
We are passionate about transforming lives through travel. When you explore more, you become more: be it at the start of your journey when you're braving your first solo experience; in the middle, when you've found a kindred spirit in a stranger; or at the end, when you're left with memories that will last a lifetime.
We aim to provide young travelers with safe and social spaces at affordable prices. Our hostels are centrally located and equipped with modern amenities to make your stay perfect.
About Role:
You will be an integral part of our team, responsible for delivering exceptional guest experiences at our properties in South and West India. You will foster a welcoming and vibrant atmosphere for all visitors.
Key Responsibilities:
- Customer Service: Provide excellent customer service to guests, greeting them with a pleasant demeanor throughout their stay.
- Check-in and Check-out Management: Manage check-ins and check-outs efficiently, ensuring accurate completion of all necessary documentation.
- Communication: Handle phone calls, messages, and inquiries, redirecting them to relevant departments when necessary.
- File Maintenance: Maintain and organize files, records, and documents, updating them as needed.
- Property Management: Assist in property management, including inventory checks and procurement of monthly supplies.
- Food and Beverage Service: Support food and beverage service to ensure guest satisfaction.
- Invoicing and Bookkeeping: Issue invoices and assist in basic bookkeeping tasks.
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