Digital Product Architect

1 week ago

Hyderabad, Telangana, India beBeeEngineer Full time US$ 1,20,000 - US$ 1,50,000
Senior Technical Strategist

The primary objective of this role is to guarantee a superior end-user experience by efficiently resolving technical sustain issues and driving continuous product improvement for automation and digital solutions.

This position demands a strategic mindset with the ability to manage system stability, performance, and adoption while serving as the single point of contact for all sustain-related matters.

Ideal candidates will possess 8+ years of professional experience, including a background in sustain or tech leadership roles specializing in Robotic Process Automation (RPA) and Microsoft technologies.

  • End-User Experience & Incident Management: Serve as the primary point of contact for all sustain-related issues, ensuring timely resolution of technical problems and incidents. Champion optimal end-user product experience by proactively managing system health and performance.
  • Transition to Sustain: Lead the transition of digital products from Hypercare to Production Support. Review and validate SLAs (uptime, performance, defect resolution) to ensure alignment with business needs. Estimate and scale sustain resources for future product deployments.
  • Operational Reporting & Communication: Deliver regular sustain status updates to business and program leadership, including system stability, usage metrics, and change request backlog. Maintain frequent communication with leadership to shape product lifecycle strategies and balance tactical execution with strategic goals.
  • Cross-Functional Collaboration: Partner with Product, Design, Engineering, and Data Analytics teams to incorporate user feedback into the product roadmap and drive adoption. Build trusted advisor relationships with Product Owners, TPMs, SREs, and business stakeholders.

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