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Printer Operations Specialist
2 weeks ago
We are seeking a seasoned print specialist to oversee and support the print environment. The ideal candidate should possess hands-on experience in desktop support and be proficient in managing printers, print servers, configurations, installations, validations, and troubleshooting issues.
The primary responsibilities of this role include:
- Understanding printers, plotters, and printing from mainframes.
- Managing mainframe-to-VPS-to-VPSX print services.
- Optimizing OCR document processing from mainframes, holding queues, and releasing to resolve print issues.
- Executing software installation and upgrades activities.
- Ensuring badge authentication and resolving badge-related issues.
- Troubleshooting printer issues, including driver installation, printer mapping, print queue management, and new printer requests.
- Managing hardware issues related to printers.
- Overseeing print services on the server.
- Patching print servers and validating configurations.
- Leading vendor calls and collaborations.
- Conducting health checks, weekly highlights, and monthly reports.
- Handling priority one and two tickets and managing MI's.
- Performing root cause analysis (RCA).
- Developing and reviewing standard operating procedures (SOPs).
- Monitoring and managing enterprise print services using OMPlus and LRS VPSX for print job routing, auditing, and failover.
The ideal candidate should possess the following skills:
- OMPlus for centralized job control and monitoring.
- LRS VPSX – For output management and delivery.
- HP Web Jetadmin- for device discovery, configuration, and firmware updates.
- Troubleshooting and resolving user print issues – including print errors, print queue issues, new printer requests, and connectivity problems.
