Operations Head

5 days ago


Pune, Maharashtra, India Unacademy Full time

As the Operations Head, you will be responsible for managing the daily operations of our learning centre, ensuring smooth functioning and exceptional service delivery.

The ideal candidate will have a proven track record of leadership and team management, with a focus on driving excellence and ensuring client satisfaction.

  • Key Responsibilities:
  • • Leadership & Team Management: Lead and oversee a dedicated team, setting clear objectives and fostering a collaborative work culture.
  • • Operational Oversight: Manage the daily operations of the centre, ensuring smooth functioning and exceptional service delivery.
  • • Strategic Planning & Growth: Develop and implement strategic goals, ensuring alignment with organizational objectives and driving growth and development.
  • • Client & Stakeholder Relations: Build and maintain strong relationships with clients, customers, and key stakeholders, ensuring satisfaction and engagement.
  • • Financial Management: Oversee the centre's financial performance, ensuring cost-effective operations and resource allocation.
  • • Quality Assurance: Monitor service quality, ensuring high standards are maintained and areas for improvement are addressed.
  • • Compliance & Risk Management: Ensure compliance with regulatory standards and manage health, safety, and security risks effectively.


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