Cloud Infrastructure Expert

Job Title: Cloud Computing Specialist

Sector: IT Services and Consulting

Contract Duration: 6 months

Working Hours: Monday to Friday, Eastern Standard Time Zone

The primary role of a Cloud Support Engineer is to deploy, manage, and maintain cloud-based systems and services to ensure optimal performance, availability, and business continuity.

Your Key Responsibilities:

• Act as a trusted security advisor in your assigned vertical, collaborating on high-value customer engagements
• Develop, deploy, and manage virtual machines, PaaS services such as analytics, and automation within the Azure Cloud environment
• Lead and act as an SME for Azure platforms (IaaS, Intune/Autopilot, etc.) within the IT operations team
• Document deployment guidelines, standard operating procedures, and perform knowledge transfers to other team members
• Utilize expertise in performing backups (Commvault), upgrades (patching), performance tuning, monitoring, alerting, deployments, and disaster recovery within the Azure cloud environment
• Conduct regular health checks for the cloud environment and all integration platforms
• Audit systems to ensure performance benchmarks are met and provide recommendations for future enhancements, considering growth and optimization
• Maintain and update cloud support policies, practices, and methodologies
• Resolve support tickets within the ITSM platform tool; incidents, service requests, problem tickets, and change requests
• Design, write, and deliver scripts (JSON, PowerShell, Perl, Python) and automation code to enhance the availability, scalability, reliability, and efficiency of On-prem, Azure Cloud, and application integration platforms
• Implement repeatable automated processing to prevent problem recurrence
• Review current toolsets and unlock capabilities not leveraged by the IT department
• Participate in process improvement discussions, identify bottlenecks/challenges, and provide technical insights
• Assist in scoping and deployment of configuration management tools such as CMDB, Ansible, Puppet, etc., to improve efficiency and enhance the end-user experience
• Participate in proof-of-concepts and projects focused on business transformation, including new technology deployment, ensuring uptime of systems, and integration with different business systems
• Provide guidance and document the overall architecture and operations of technology
• Implement intake requests with utmost proficiency and a forward-looking approach, i.e., decommissioning On-Prem infrastructure, moving On-Prem services to Cloud or PaaS, etc.
• Take ownership of assigned tasks, projects, and drive to resolution; researching and escalating to vendors as necessary
• Develop plans for system upgrades, enhancements, and create architectural diagrams
• Manage, support, and enhance Voice Platforms; MS Teams and Cisco UC suite of tools (UCCX/CUCM)
• Participate in daily, weekly, and monthly knowledge sharing sessions to guide technical skills enhancement for the Service Desk team
• Manage and support escalation requests from the Service Desk team
• Provide senior-level mentorship to Service Desk team members on daily issues
• Create and regularly update knowledge articles for the Service Desk team and the IT operations team to share knowledge

Qualifications:

• Computer Science/Information Technology degree or diploma, or equivalent industry experience
• Post-secondary education obtained by a community college or one or more professional designations
• Up to 7 years of experience in Server and Cloud Administration
• Industry knowledge of best practices in automation and DevOps
• IT-aligned engineering degree, diploma, or equivalent work experience
• Microsoft Azure Certification (AZ100 or AZ300 preferred)
• VMWare Virtualization Certification (an asset)
• Programming language experience is beneficial