Expert Java Application Specialist

1 week ago

Bengaluru, Karnataka, India beBeeJavaApplicationSupportEngineer Full time ₹ 9,00,000 - ₹ 12,00,000

Java Application Support Engineer

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This role involves being the frontline for our Java applications, ensuring smooth operations and swift resolution of technical issues. You will work closely with internal teams and clients, focusing on timely support, incident management, and continuous improvement.

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You will be responsible for:

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  1. ">
  2. Investigate and resolve support issues for our Java applications, collaborating with senior external clients and internal stakeholders to ensure timely and effective resolution;">
  3. Serve as a point of escalation for support issues from L1, providing detailed analysis and solutions;">
  4. Identify opportunities and contribute to automating manual processes to increase efficiency and reduce operational risk within the application support function;">
  5. Participate in on-call rotations and respond to incidents as needed, ensuring critical issues are addressed promptly;">
  6. Continuously suggest and contribute to improving existing processes and systems to enhance reliability and reduce risk in our Java applications;">
  7. Create and maintain clear documentation, runbooks, and code snippets to share knowledge with clients and internal engineering teams;">
  8. Communicate effectively and empathetically with clients and stakeholders regarding support issues and resolutions;">
  9. Develop and utilize scripts for debug tooling to efficiently troubleshoot application issues;">
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The successful candidate will have:

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  • Hands-on experience in Java programming language, with a strong understanding of its core concepts;">
  • Proven ability to debug API calls and create quality-of-life snippets for clients to aid in issue resolution;">
  • Experience in creating scripts for debug tooling;">
  • BASIC UI & API integration concepts;">
  • Foundational knowledge of SQL for database querying and troubleshooting;">
  • Presentable and a clear, empathetic communicator, capable of interacting confidently with clients and stakeholders;">
  • Willingness to actively execute on support issues while also contributing to building out the support function and automating repeat issue resolutions.">
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Secondary skills include experience working in a UNIX environment, scripting languages such as Shell script or Perl, and RDBMS environments like Sybase ASE/IQ, Oracle, or DB2.

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