Executive Leadership Position

1 month ago


Pune, Maharashtra, India Expertia AI Full time
About the Role

We are seeking a highly skilled Senior Executive Customer Relations and Property Management professional to join our team at Expertia AI.

The successful candidate will be responsible for managing a team of supervisors to deliver on-ground results, managing customer relations with clients, building a network of third-party contractors, and addressing maintenance issues raised by tenants and owners.

The ideal candidate will have excellent communication skills, problem-solving abilities, CRM skills, and strong coordination skills. A graduate from any discipline is preferred, with a minimum of 4 years of total work experience and 1 year of customer relationship experience.

Key Performance Indicators (KPIs) for this role include Service Request score, House inspection work score, Paid rent payment bill score, Owner app download score, Tenant app download score, App Engagement/Document upload, Google rating score, and Move in/Move out Inspection score.

Responsibilities
  • Managing the team of supervisors to deliver on-ground results
  • Managing customer relations with clients
  • Building a network of third-party contractors
  • Addressing maintenance issues raised by tenants and owners
  • Scheduling Property Inspections and preparing reports
  • Maintaining and updating databases of daily activities
  • Collection of rent, tracking rent escalation status, and managing lease termination/expiration
Requirements
  • Excellent communication skills
  • Problem-solving skills
  • CRM skills
  • Strong coordination skills
  • MS office, Email, and digital skills
  • A graduate from any discipline
  • Minimum 4 years of total work experience
  • Minimum 1 year of customer relationship experience
Compensation

The compensation package includes a CTC range of 4.0LPA to 4.5LPA, with incentives based on performance.



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