
Technical Desktop Support Professional
1 week ago
We are seeking a skilled Desktop Support Specialist to provide top-notch technical assistance to our users.
This role involves delivering exceptional support for desktops, laptops, and peripherals, as well as monitoring and responding to incidents via a ticketing system within set Service Level Agreements (SLAs).
- Deliver round-the-clock technical support for various devices and systems.
- Monitor and respond to user tickets in a timely manner.
- Perform remote troubleshooting and escalate unresolved issues.
- Maintain accurate logs of shift activities and handover reports for seamless continuity.
To succeed in this role, you will need:
- Expertise in Desktop Support with knowledge of Windows operating systems.
- Excellent troubleshooting skills for hardware and software issues.
- Ability to install, configure, and upgrade operating systems and applications.
- Strong communication skills to effectively interact with users across different time zones.
You will also be responsible for maintaining detailed records of support requests, resolutions, and system updates; assisting in setting up new systems and user accounts; collaborating with IT teams to resolve complex issues; ensuring timely updates and patches for systems and applications; training users on best practices; and maintaining inventory of IT assets.
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Desktop Technical Support Professional
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