Operations Support Associate
4 weeks ago
The Operations Support Specialist role at Citi is an exciting opportunity for individuals to provide day-to-day operations support in alignment with the company's infrastructure and processes.
Key Responsibilities:
- Assist unit managers by providing guidance to staff on processes and operating procedures.
- Coordinate team efforts to ensure the efficiency of quality, timeliness, and general operation to maintain workflow.
- Evaluate equipment and staff resource allocation to identify potential issues that may impact department workflow.
- Interact with internal departments and external clients to resolve issues and concerns.
- Monitor 'In process' work to meet business and quality standards.
- Assist in making decisions within established procedures that balance the needs of the employee, company, and customer.
- Support a wide range of products and services and serve as the team subject matter expert.
- Assess risk when business decisions are made, demonstrating consideration for the firm's reputation and safeguarding Citigroup, its clients, and assets.
Requirements:
- 1-3 years of relevant experience.
- Experience with Learning Management Systems, Human Resource Systems, and Learning and Development knowledge preferred.
- Proficient computer skills.
- Ability to adapt to new technology quickly and seamlessly.
- Clear and concise written and verbal communication skills.
This role is an excellent opportunity for individuals to develop their skills and contribute to the success of Citi's operations.
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