Quality Assurance Specialist

15 hours ago


Anantapur, Andhra Pradesh, India beBeeQuality Full time ₹ 15,00,000 - ₹ 18,00,000

Job Overview

A Quality Assurance Specialist is responsible for delivering high-quality results across all quality metrics.

Key Responsibilities:

  • Conduct thorough audits of calls, chats, and email interactions to assess communication effectiveness and soft skills.
  • Analyze audit data to identify areas for improvement and provide actionable feedback.
  • Collaborate with teams to ensure consistent scoring and feedback delivery approaches.
  • Cultivate a customer-centric culture by promoting positive customer experiences.
  • Drive process improvements through data analysis and recommendations.
  • Facilitate onboarding and enhance product/process knowledge among new team members.
  • Maintain compliance with internal policies, procedures, and regulations.

Requirements:

  • Prior experience in quality assurance for outbound sales teams.
  • Strong understanding of audit and coaching processes.
  • Excellent written and verbal communication skills.
  • Proficiency in MS Office applications, particularly Excel and PowerPoint.

Benefits:

Our ideal candidate will possess strong analytical and problem-solving skills, with the ability to work effectively in a team environment. If you are a motivated and detail-oriented individual who is passionate about delivering exceptional quality, we encourage you to apply.



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