
Quality Assurance Specialist
15 hours ago
Job Overview
A Quality Assurance Specialist is responsible for delivering high-quality results across all quality metrics.
Key Responsibilities:
- Conduct thorough audits of calls, chats, and email interactions to assess communication effectiveness and soft skills.
- Analyze audit data to identify areas for improvement and provide actionable feedback.
- Collaborate with teams to ensure consistent scoring and feedback delivery approaches.
- Cultivate a customer-centric culture by promoting positive customer experiences.
- Drive process improvements through data analysis and recommendations.
- Facilitate onboarding and enhance product/process knowledge among new team members.
- Maintain compliance with internal policies, procedures, and regulations.
Requirements:
- Prior experience in quality assurance for outbound sales teams.
- Strong understanding of audit and coaching processes.
- Excellent written and verbal communication skills.
- Proficiency in MS Office applications, particularly Excel and PowerPoint.
Benefits:
Our ideal candidate will possess strong analytical and problem-solving skills, with the ability to work effectively in a team environment. If you are a motivated and detail-oriented individual who is passionate about delivering exceptional quality, we encourage you to apply.
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