Transition Management Expert

1 week ago

Alwar, Rajasthan, India beBeeTransitionManager Full time ₹ 15,00,000 - ₹ 30,00,000
Transition Manager Job Description

We are seeking an experienced Transition Manager to join our team. The ideal candidate will have a strong background in transition management and excellent communication skills.

Job Summary:

  • Manage active transitions as assigned.
  • Be the customer's SPOC for all questions, decisions, actions and updates as applicable.
  • Support the project as the first escalation point for internal and customer issues.
  • Drive governance calls and meetings for internal and customer updates.
  • Plan for, conduct and manage relevant trainings to be delivered to transitions team.
  • Participate in / conduct assessments to gauge the training needs of the team.
  • Understanding strategic business objectives of the customer and facilitating the definition of project scope, goals and deliverables.
  • Participate in creation and review of transition solutions for RFPs / RFIs and any other pre sales support as needed.
  • Identifying and defining business case; defining project tasks and resource requirements; developing detailed project charter, project plan and transition plan depending on solution complexity, priorities and deliverables.
  • Combining process migration activities along with IT implementation
  • Gives customer distinct advantage as vendor manages both IT as well as the operations.
  • Optimization of the transition methodology – reduce time, reduce costs, reduce risks, retain/ improve quality
  • Responsible for risk management – understand the business and operational risks and develop and execute mitigation plans. Responsible for driving process specific business continuity planning.
  • Responsible for the creation and/or maintenance of project management documents including status reports, project plans, knowledge transfer documentation, requisite approvals on Clarity.
  • Participate in opportunity analysis / due diligence of potential projects. Support solutioning of new bids / RFP-RFI responses/Client Presentations and sales cycle

Key Skills and Qualifications:

  • Graduate/Post Graduate
  • 10+ years experience in BPO/BPM background

Benefits:

The successful candidate will receive a competitive salary package and opportunities for professional growth and development.

Others:

We are committed to providing a safe and inclusive work environment.

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