India Payments Growth Optimisation Lead

3 weeks ago

Mumbai, Maharashtra, India Spotify Full time
Job Description:

As the world's largest audio streaming subscription service, Spotify is looking for a talented individual to drive the conception and development of new payment solutions to help Spotify grow our users and subscribers by expanding the Freemium experience and enable new monetisation opportunities with our growing creator community.

Spotify's Payments team is responsible for managing the growth, stability and strategic direction of Spotify's approach to payments globally. The Payments Partnerships, Operations and Growth Optimisation team is responsible for managing today's payments business in line with Spotify's business goals and payment strategy. This includes managing a diverse range of partners, leading all aspects of payment operations, and optimising payments to enable Spotify's growth ambitions and ownership of payment fees.

As a key member of the Payments team, you will help craft and implement a local payment strategy that will support the growth of Spotify in India. Your primary responsibilities will include:

  • Lead, plan and implement a portfolio of India focused payment initiatives/projects, in line with our business goals and payments strategy.
  • Play a key role in defining our Strategy for India and prioritisation of key focus areas.
  • Provide local expertise and mentorship for non-premium use cases ( Ads, payouts, audiobooks).
  • Analyse key payment metrics and derive actionable insights to improve performance and customer experience.
  • Evaluate new opportunities and payment methods that can deliver growth in India.
  • Collaborate with global industry-leading payment ecosystem partners (processors, acquirers, networks, issuers, tech players) in order to deliver payment optimisation opportunities.
  • Engage closely with multiple functions from technology to product, growth, finance, analytics and legal.


Requirements:

To be successful in this role, you will need to have a minimum of 7-9 years of relevant experience in the Indian payments space with recent knowledge of e-commerce payment processing, ideally gained in a payments role for a large e-commerce merchant or at an acquiring related business. Subscription payments experience and knowledge would be a big benefit. You will also need to have experience working with payment regulation and advocacy in the Indian market - solid understanding of current regulatory direction and challenges for merchants like Spotify. Additionally, you will need to have a good understanding of how international merchants can operate in India covering things like; cross-border payments, taxes, data localization and local PA/PG and issuer set ups. You will also need to be able to speak about payments trends and consumer preferences in India. You will need to have strong business analysis skills and be able to translate identified research and data into actionable insights. Project management skills/collaboration skills across multiple functional areas are also essential. A growth mindset, highly analytical and data-driven approach to decision making, and ability to solve sophisticated multi-variable optimisation problems are also required. You will need to be skilled at leading and carrying out complex projects spanning multiple partners. Strong influencing skills and ability to build trust and credibility at all levels are also necessary. You will need to be able to interact collaboratively with colleagues in tech and product domains. Finally, you will need to be based in our office in Mumbai, India.

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