
Debt Recovery Specialist
1 week ago
We are seeking highly motivated and goal-oriented professionals to fill a critical role in our 3rd Party Collections Process.
- This position involves handling outbound and inbound calls for collections in line with client policies.
- You will follow up with customers on overdue accounts in a professional and persuasive manner.
- Maintaining accurate records of customer interactions and payment commitments is essential.
- You must meet defined productivity and quality benchmarks.
- Providing timely updates and escalating issues when necessary is key to success.
Requirements:
- A minimum of one year of experience in an international BPO voice process, preferably in collections or customer service.
- You must have a strong command of spoken English with a neutral or US/UK accent.
- Excellent communication, negotiation, and interpersonal skills are required.
- You should be able to handle pressure and meet targets in a fast-paced environment.
- Flexibility to work in rotational shifts, including night shifts, is also necessary.
What We Offer:
- A dynamic and supportive work environment.
- Opportunities for career growth and development.
- A competitive compensation package.
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