Service Implementation/Lifecycle Manager

2 weeks ago


Gurgaon, Haryana, India Orange Business Services Full time

About the Role

As an Operational Excellence Specialist at Orange Business Services, you will play a crucial role in driving operational efficiency and improving the overall customer experience.

Key Responsibilities:

  • Collect and analyze business needs and translate them into actionable plans
  • Develop and implement process improvements to enhance operational efficiency
  • Collaborate with cross-functional teams to harmonize new services within existing commercial and technical catalogs
  • Ensure that proposed solutions are well-aligned with the overall strategy and process directions of Customer Journey Factory

About You

We are looking for a highly autonomous and results-driven individual with a strong background in process improvement and operational excellence.

Key Requirements:

  • 8+ years of experience in a multinational business environment, preferably in a Cloud-based setting
  • Ability to anticipate business needs and drive process improvements
  • Strong project management skills and experience working in an Agile methodology

Additional Information

Orange Business Services manages and integrates the complexity of international communications, freeing our customers to focus on strategic initiatives that drive their business.



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