Operational Support Coordinator

4 days ago

Mysore, Karnataka, India beBeeOperational Full time ₹ 15,00,000 - ₹ 20,00,000

Job Title: Operational Support Coordinator

Job Description:

We are seeking an experienced and highly organized individual to join our team as an Operational Support Coordinator. In this role, you will play a crucial part in ensuring the smooth operation of our High-Stakes Test Centers.

Your primary responsibility will be to coordinate scheduling across the network, reviewing upcoming availability and capacity requirements. You will also collaborate with the Workforce Management team on Speaking Examiners' allocation forecast, monitor HSTC utilization, and recommend adjustments or expansions based on demand.

You will manage accurate submission of invoices for HSTCs, verifying exam volumes and facilitating timely payments. Additionally, you will coordinate with internal teams to manage unforeseen events, ensuring minimum impact on candidates and stakeholders.

You will oversee CCTV monitoring across HSTCs to ensure ongoing compliance with regulatory standards. Furthermore, you will handle requests from HSTCs regarding changes in setup or personnel, directing them to the appropriate internal teams.

You will proactively identify and communicate quality-related observations or opportunities for improvement to the relevant teams. Lastly, you will conduct visits to High-Stakes Test Centers to assess operations, ensure adherence to company standards, and provide on-site support for continuous improvement.

Required Skills and Qualifications:
  • Bachelor's degree in business administration, operations management, or a related field.
  • 1-3 years of previous working experience in a multi-cultured environment.
  • Excellent attention to detail.
  • Excellent command of the English Language (Level C2). Extra languages desired.
  • Advanced computer literacy is required.
  • Clear and effective communication skills, both written and verbal.
  • Strong organizational and time-management skills.
  • Ability to work under pressure and meet tight deadlines.
  • Experience in liaising with multiple teams and departments.
  • Strong focus on compliance, ensuring all processes and communications adhere to relevant regulations, company policies, and industry standards.
Benefits:
  • Competitive remuneration package.
  • Work in an international, dynamic, and fun atmosphere.
  • Constant personal and professional development.

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