Cloud HCM Technical Expertise Specialist

The ideal candidate will act as a Cloud HCM Technical SME, possessing broad knowledge and deep domain expertise within the Oracle HCM Suite. The candidate will be an individual contributor with the ability to interact with a global support team of functional leaders, business partners, and technical experts on day-to-day production support, enhancements, quarterly patch release testing, and issue resolution.

• Provide production support project experience understanding AMS Ticketing process (Issue Management/Problem Management/Bug-fixing/Change Management), deployment process, Upgrades testing etc.
• Interact with both offshore and onshore client engagements involving implementation/support of Oracle HCM Cloud modules.
• Have overall 8+ years of ERP implementation experience with minimum 4+ years of Hands-on Experience with Oracle HCM functional (Any two modules - Global HR, Learning, Recruiting, Talent Management, Compensation, Benefits, Payroll, OTL).
• Hold Cloud Technical expertise with Oracle Cloud Human Capital Management in two or more of the following modules: Core HR, OTL, Recruiting (Fusion), Learning, Benefits, Performance Management, Goals, Talent Management.
• Resolve production tickets, patch testing, Change requests. Also responsible for requirement analysis and documentation of the respective Oracle environment including engagement with the Oracle customer, Oracle CSI partner and developer base.
• Collaborate on configurations, bug-fixes, quarterly patch testing and quality assurance prior to change deployment of the respective Oracle environment in compliance with established standards.
• Manage the System Admin and Security Environment of the Oracle instance as designated by role and persona; key super-permissions for the Oracle environment, patch management, POD (instance) management and provisioning, system configuration, and risk management, role / persona security management and definition, risk management, and system configuration to maintain a secure environment.
• Perform Unit test all high level functionality including staging test scenarios and do Unit test all technical objects prior to delivery to client by documenting test results.
• Develop runbooks for all technical objects and analyze and resolve technical queries during tickets resolution by providing functional guidance to technical team.

• At least 2 full lifecycle implementations of Oracle HCM as a Technical lead and minimum one production support project experience.
• Strong end to end experience in at least a couple of HCM modules (Core HR, Recruiting (Fusion), Benefits, Performance Management, Payroll, Goals, Absence Management, Succession Planning, HR Helpdesk, Talent Review, Onboarding (Fusion), Learning (Fusion)
• Efficient and effective communication skills both written and verbal and be able to comfortably engage directly with clients on detailed technical discussion.
• Experience in working with Onshore/NSA/Offshore model.
• Familiarity with Fast Formula creation and maintenance, HCM Data Loader, Payroll Batch Loader, HCM Spreadsheet Data Loader and Custom Role Development and Cloud System Administration services.
• Knowledge of BI Publisher (RTF design /e-text /Scheduling /Parameter Handling/Bursting /backup and migration of reports to different pods).
• Visual Builder Studio experience with extending application pages and migrating changes between instances. Knowledge of Visual Builder Studio (VBS) is must.
• Familiarity with additional Reporting Tools: HCM Extract / OTBI / Analysis Dashboard.
• Ability to perform Transformation formula and automating the inbound loads into HCM using HDL.
• Experience with Sysadmin activities, code deployment process and quality assurance.
• Ability to create and move changes via migration sets.
• Familiarity with Extending Cloud through the personalization layer.

• Should understand business objectives and organization structure.
• Must have strong work ethics, trustworthiness and self-confidence.
• Ability to work accurately with good attention to detail by maintaining confidentiality and integrity.
• Ability to work under pressure to achieve multiple daily deadlines for client deliverables, with a mature approach.

• Familiarity with agile methodology.
• Good interpersonal and communication skills.
• Positive attitude.
• Ability to learn new technologies.
• Understanding of SOAP, REST APIs.
• Working knowledge of Oracle Integration Cloud & Visual Builder Cloud Service.