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Customer Experience Engineer
1 month ago
Aviso AI is a pioneer in predictive AI, guiding sales and go-to-market teams to close more deals and drive revenue growth.
We're seeking a skilled Customer Experience Engineer to join our team in India (remote). As a key member of our engineering team, you'll be responsible for onboarding new customers and supporting live customers, delivering a superior customer experience.
Key Responsibilities:
- Onboard new customers on Aviso's platform, configuring required settings
- Collaborate with internal and external stakeholders during the onboarding journey, from discovery to go-live
- Work closely with development and infrastructure teams on feasibility checks, design, testing, and delivery of new features built on Python/MongoDB/PostgresDB
- Owning project deliverables like requirements/design documents, test cases/scripts, training/enablement documents, and configured systems in test/production environments
- Provide superior customer experience through effective communication and timely deliveries of high-quality deliverables
Supporting Live Customers:
- Handle production issues according to priorities and defined SLAs
- Owning first response to issues, investigation, fixes, coordination with relevant teams for timely resolutions, validations, and issue closures
- Conduct comprehensive root cause analyses (RCAs) by liaising with relevant teams and ensuring permanent fixes for recurring issues
- Document troubleshooting processes for new incidents and enrich the support knowledge base
- Test new product features and deploy them on live customers in sync with product releases
- Deliver superior customer experience by providing effective post-production support
Additional Expectations:
- The role may require working in US time zones or rotational weekend shifts
- You'll be owning/handling multiple deployments/live customers simultaneously
- Comfortable working with senior executives and a mix of teams like process teams, technical teams of customers, and Aviso
We offer a competitive salary of approximately $80,000 - $110,000 per annum, depending on experience, as well as opportunities for growth and professional development. If you're passionate about delivering exceptional customer experiences and are looking for a challenging role, apply now
