Quality Assurance Specialist

2 days ago

Meerut, Uttar Pradesh, India beBeeQualityAssurance Full time ₹ 8,00,000 - ₹ 15,00,000

Job Title: Quality Assurance Specialist

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We are seeking a Quality Assurance Specialist to drive excellence in our quality processes.

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  • Deliver high-quality results across all performance indicators.
  • Audit and analyze interactions to identify areas for improvement.
  • Conduct thorough audits and provide actionable feedback to enhance scores.
  • Analyze data and create comprehensive reports to inform decision-making.
  • Participate in calibration sessions to ensure consistent scoring and feedback delivery.
  • Communicate effectively to promote a culture of quality and customer satisfaction.
  • Makes recommendations to drive process improvements and reduce learning curves.
  • Ensure adherence to internal policies, procedures, and compliance regulations.
  • Interact with customers using process knowledge and highlighting key areas for improvement.
  • Develop and execute plans to achieve 100% closure.
  • Provide real-time support as required by business needs.
","Key Qualifications:","
  • Prior experience handling quality for outbound sales accounts.
  • Understanding of audit and coaching processes.
  • Excellent written and verbal communication skills.
  • Strong technical knowledge of English communication.
  • Effective presentation, feedback, and coaching skills.
  • Hands-on experience with MS Office, preferably MS Excel and PowerPoint.
  • Customer orientation and customer service attitude.
  • Problem-solving skills and high energy/enthusiasm.
  • Interpersonal skills and teamwork.
  • Ability to handle and analyze data to generate quantitative and qualitative analysis.
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This is an exciting opportunity to join our team and contribute to driving quality excellence. If you have a passion for delivering high-quality results and promoting a culture of customer satisfaction, we encourage you to apply.

","QualityAssurance

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